By Using this website you agree yo the following Terms & Conditions:

Prices are valid at the time of placing the order, but are subject to change without notice. Although we make every effort to ensure advertised prices are correct, there may be occasions where an incorrect price is advertised. Under these circumstances we are not obliged to supply goods at the advertised price where there is an error in any said price.  Where there is no manufacturer SRP (suggested retail price) for a product, we have priced using a calculation typical to the Model Railway industry.

Pictures on the site are to be used only as a guide.  From time to time Penfro Models may change colours or other details of our products.  We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so a member of our sales team may assist

Delivery of goods that are in stock will usually be within the carrier’s specified delivery time depending on the service chosen.  Items out of stock will be placed on back order and supplied when available and these items will not be charged until they are available to ship. We are unable to hold goods that are in stock pending the arrival of out of stock goods. New, pre-order items are supplied as soon as stock becomes available. Any item on back order can be cancelled at any time up to the point of despatch, with the exception of items that have been specially ordered or built, which cannot be cancelled without our prior agreement.  Some items may be unavailable and the current stock status is approximate.

Please note that all items are made to order so you need to allow up to 10 working days BEFORE the item (s) are send via Royal Delivery as mentioned above.

Full payment must be made in advance of delivery by Paypal.  We do not accept payment by Diners Club, and some debit cards may not be useable for mail order transactions.  If it is not possible to use a credit or debit card please place your order by using our freepost addressat the bottom of this page.
Cheques should be made payable to "Penfro Models.".  Payment Cards will not be charged until the goods are ready for despatch. Where part orders are sent, only the value of that despatch will be charged to your card.  If a payment is made and subsequently dishonoured, a charge of £15 will be levied.

For security reasons, when placing an order, you must give your full name, address and postcode, which must be the same as that held by the payment card company.

Except for special orders (see 3), goods purchased from us may be returned within eight days of receipt for a refund, providing you have notified us in writing of your intention to return items in person, by post, by FAX or by e-mail within these eight days. The goods must be returned to the above address and the cost of packing and returning any goods will be at the customer’s expense. A handling charge may be levied to cover our outbound shipping costs. Please use a suitable service when returning goods, as we cannot be held responsible for any returned goods lost in transit. We must receive goods within 14 days of receipt, and any goods returned must be received by us in the condition they were received by the customer. Sealed boxes and packages such as plastic or metal kits must be unopened, clear bags with header cards must be intact, goods will only be refunded if they are in the condition that they were received.  A full refund will be made within 28 days of the goods being received back by us, less any carriage charge if delivery was outside the UK or if a 'next day' service was used by request, providing the previous conditions are observed. This condition does not affect your rights on the return of faulty goods.

Orders placed on the website are processed with as little delay as reasonably possible.  For this reason, we cannot guarantee that further instructions from customers will be acted upon.  We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so a member of our sales team may assist.

Any details held will be used only by Penfro Models and will not be passed on to any other parties.  Occasionally we may send you details of special offers, promotions or new price lists. If you would rather not be part of any of these direct mailings, please state this when ordering.

Penfro Models.