POST & PACKING CHARGES - INFORMATION
Listed below are our rates for postage within the "UK only" these are based on "Royal Mail 1st Class Recorded Delivery"

Please note that all items are made to order so you need to allow up to 10 working days BEFORE the item (s) are send via Royal Delivery as mentioned above.

We endeavour to post items within 24hrs however please bear in mind we are sometimes away at Railway Exhibitions and on rare occassions the goods may be out of stock.

All items listed must be made from to order and as a result it d very rare you can expct to recieave your order the next day.

Returns
Under Consumer Protection (Distance Selling) Regulations 2000, Our customers have a 7 day 'cooling off' period from the day they receive their goods, in which time they must notify us (Penfro Models) that they wish to cancel their contract with us. A full refund will then be given, including any original delivery charges.

No product may be returned for any reason without the prior approval of Penfro Models.The Customer is responsible for returning products at their risk and expense. Prior to returning products the Customer must obtain a Returns Note from Penfro Models. The Customer must ship the products in the original packaging, prepaid and insured, with details of the returns note supplied by Penfro Models. When returning goods, please state your full name and address and details of the returns note and original delivery note. Any order returned to us without this information will be refused. You have until the expiry of seven working days, starting with the day after the products are delivered, to exercise this right. If you exercise your right to cancel, any money you have paid for your order will be refunded not including your expense of returning the products.